Privacy Policy

Nanjing Terrawell Health Technology CO., LTD. (hereinafter referred to as “we”, “us”, “our” or “Terrawell”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website (terrawellcare.com or any associated sites, hereinafter referred to as the “Website”).

Our website serves health supplement distributors, wholesalers, and business partners worldwide. As a source manufacturer, we provide high-quality health supplements, custom formulation, and private label manufacturing services to help our partners grow their brands.

We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and the People’s Republic of China Personal Information Protection Law (PIPL).

Contact Information

Company Address: Room 313, Building 1, Yundouhui, Qixia District, Nanjing, China
Phone: +86-025-84340332
Email: info@terrawellcare.com

1. Information We Collect

We collect only the information necessary to provide our manufacturing and wholesale services, fulfill contracts, improve user experience, and conduct legitimate marketing activities. This includes:

Information you provide: Name, job title, email address, phone number, company name, company address, country/region, product requirements, customization needs, inquiry records, order details, and other business-related information.
Automatically collected information: IP address, browser type, device information, access time, pages visited, click behavior, and identifiers collected via cookies or similar technologies.
Advertising-related information: When you arrive at our Website via Google Ads or Meta Ads (Facebook/Instagram), we may receive limited advertising interaction data (such as click source or device identifiers) through pixels and conversion tracking tools to measure ad performance and optimize campaigns.

Sensitive Information: Our health supplement manufacturing services may involve limited descriptions of product applications or health-related scenarios. We only process such information when you voluntarily provide it and it is necessary for fulfilling your order or contract. We do not actively collect detailed health or medical data from individuals.

We use cookies and similar technologies (including Google Analytics, Google Ads conversion tracking, and Meta Pixel) to enhance user experience, conduct website analytics, and support targeted advertising. You can manage cookies through your browser settings. Rejecting certain cookies may affect website functionality or advertising-related features.

2. How We Use Your Information

We process your personal information based on lawful bases such as contract performance, legitimate interests, your consent, or legal obligations. The purposes include:

Providing our manufacturing and wholesale services: responding to inquiries, processing custom orders, contract execution, production coordination, logistics, and after-sales support;
Communicating with you regarding your business needs, product customization, and order status;
Website maintenance, security, fraud prevention, and data analysis (some data may be anonymized);
Marketing and advertising: Sending business updates, product information, or promotional content related to our manufacturing services (you can unsubscribe at any time). We may use the collected information to optimize Google Ads and Meta Ads campaigns, including creating similar audiences, retargeting, and measuring conversion effectiveness to better reach potential distributors and business partners;
Complying with legal requirements and responding to government or judicial requests.

We do not sell your personal information to third parties. Advertising-related processing is based on legitimate interests or consent, and you have the right to object to targeted advertising at any time.

3. How We Share, Store, and Protect Your Information + Your Rights

Sharing

We share your information only when necessary and require equivalent protection from recipients:

With our affiliated companies and trusted service providers (such as logistics partners, payment processors, cloud service providers, technical support, and advertising platforms like Google and Meta);
When required by law or in emergencies to protect life, health, or property;
In the event of a business transfer such as merger or acquisition (with prior notice where required).

Cross-border Transfer

Our company is located in China, and data is primarily stored in China. However, to serve our international distributors and use global advertising services (Google/Meta), personal information may be transferred to the EU, the United States, or other regions. We will use GDPR Standard Contractual Clauses (SCCs), security assessments, or other lawful mechanisms to ensure adequate protection.

Storage and Protection

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. We implement technical (encryption, access controls) and organizational (staff training, audits) measures to protect your data. In case of a data breach, we will notify you and relevant authorities as required by law.

Your Rights

Depending on your location, you may have the following rights under GDPR, CCPA, or other applicable laws:

Access, correct, delete, restrict, or port your personal information;
Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal);
Object to processing, including targeted advertising or profiling;
For California residents: additional rights to know about selling/sharing (we do not sell personal information) and opt-out of sharing.

To exercise your rights, please contact us at info@terrawellcare.com. We will respond within the statutory timeframe (usually one month, extendable if necessary). You may also lodge a complaint with your local data protection authority.

4. Protection of Minors, Policy Updates, and Other Matters

This Website is primarily intended for adult business users such as health supplement distributors and company representatives. We do not knowingly collect personal information from individuals under 18 years of age (or the applicable age of majority). If you are a minor, please use the Website under the guidance of a parent or guardian who consents to this policy.

Policy Updates: We may update this Privacy Policy from time to time due to changes in our business or applicable laws. The updated policy will be posted on the Website with a new “Last Updated” date. Your continued use of the Website after changes constitutes your acceptance of the revised policy.

Other: This policy does not apply to the privacy practices of third-party websites or services, including Google Ads and Meta platforms. Please review their privacy policies directly.

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

Email: info@terrawellcare.com
Phone: +86-025-84340332
Address: Room 313, Building 1, Yundouhui, Qixia District, Nanjing, China

Thank you for trusting Terrawell. We are committed to providing a transparent and secure environment for our global manufacturing and distribution partners.